Shipping and return Policy

Shipping Policy

Thank you for shopping with us! We aim to provide fast and reliable shipping to ensure that your orders arrive safely and promptly. Please read through our shipping policy below for details on how we process, ship, and deliver your products.

1. Processing Time

  • All orders are processed within 3 business days after payment is received.
  • Orders are not shipped or delivered on weekends or public holidays.
  • During peak seasons (e.g., holidays), processing times may take longer. We will notify you if there are any significant delays.

2. Shipping Rates and Delivery Times

  • Free Standard Shipping: Enjoy free standard shipping on all orders over $49 (within the U.S. only).

  • Domestic Orders (within the U.S.):

    • Standard Shipping: Free on orders over $49, typically arrives in 3-7 business days.

3. Shipping Methods

  • We offer several shipping options to meet your needs:
    • Standard Shipping (5-7 business days)
  • We use trusted carriers, including USPS, UPS, and FedEx, to ensure reliable delivery.

4. Order Tracking

  • Once your order is shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment.

  • If you have any issues with tracking or delivery, please don’t hesitate to contact us for assistance.

5. Shipping Restrictions

  • Currently, we only ship to addresses within United States.
  • We do not ship to P.O. Boxes (unless specified).

6. Missing or Damaged Packages

  • If your order is lost or damaged during transit, please contact us immediately. We will assist you in resolving the issue as quickly as possible.
  • Please keep all packaging and documentation to file a claim if necessary.

7. Change of Address

  • If you need to change the shipping address after your order has been placed, please contact us within 24 hours. Once the order has been shipped, we cannot change the address.

8. Returns and Exchanges

  • We accept returns and exchanges within 30 days of purchase. Please refer to our [Return Policy] for more details.

9. Order Cancellations

  • Orders can be canceled within 24 hours of placement. After that, we cannot guarantee the cancellation as the order may have already been processed or shipped.

10. Questions?

  • If you have any questions or need further assistance with your order or shipping details, feel free to contact our customer service team at [customer service email/phone number]. We’re happy to help!

Feel free to adjust the specifics like shipping rates, countries you ship to, or return policies as per your business needs!

 

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at timelessfantasiajade@gmail.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on final sale items.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at timelessfantasiajade@gmail.com.